Let’s keep Pip climbing.
Help for Last Pebble, a game by Quintcoding.
Updated 13 October 2026
Contact us at [email protected]. No account or password is needed to ask for help.
Protect your progress
Your progress and settings are stored on your device. There is no game account or cloud-save synchronization.
- Open Settings → Export Save before reinstalling or changing devices.
- Keep the exported backup somewhere you can access later.
- Use Settings → Import Save to restore earned progress. Importing replaces earned progress; export it first if you want to keep it.
Backups cannot restore paid shells or paid-funded items. The private wallet stays on the purchasing device. Paid shells do not expire, but reinstalling, erasing or changing devices can lose them. Support cannot promise recovery of a completed consumable purchase. Contact us before reinstalling if a purchase is unresolved.
If the game is not behaving as expected
Close and reopen the game, check available storage and use the latest build available to you. Export earned progress before reinstalling, and remember that exports do not protect paid goods. A wallet-recovery warning is not permission to reset your records.
Ad-free TestFlight build 1.0 (1) has no watch-ad offers or shell purchases. Monetized builds add optional ads and purchases; normal level, mission and chapter rewards remain available without either.
Shell purchases and pending delivery
Open Shop → Get shells for Apple’s localized prices. Apple confirms payment in its purchase sheet. Purchases are optional one-time consumables with no subscription. Earned shells are spent first.
If Apple approval or delivery is pending, do not repeat the payment. Reopen the game or use Verify pending purchase to reconcile with Apple; this may require Apple sign-in. Ask to Buy approvals can take time. Verification does not create a new purchase or restore finished consumables on another device. If the state remains unresolved, contact us with the pack, approximate date, game build and visible error—without payment credentials or a full receipt.
Refund requests are handled by Apple at Report a Problem. Verified refunds remove affected unused shells and unused affected goods, not completed levels or earned rewards.
Optional rewarded videos for all ages
Children and adults may choose eligible videos under the same protective rules. All ads request Google child treatment, General content filtering and no personalized advertising. There is no 18+ or Apple tracking prompt. Settings → Privacy choices checks the protective privacy state. An unavailable child-treated ad does not become an adult/personalized ad; free play remains available.
Rewards require the provider’s earned callback. Closing early does not award a reward. A saved earned continue can be used in the next rescue if play was interrupted before redemption. If a completed video’s reward is missing, reopen the game to reconcile durable records, then contact support if needed. Do not reset your save.
To report an inappropriate ad, email Last Pebble ad support with the advertiser, approximate time, game build and a screenshot if helpful. Remove personal information first. Parents can use Apple’s Screen Time and Ask to Buy to manage purchases.
Report a problem
Email [email protected] with:
- Your iPhone model and iOS version.
- The game version/build available to you.
- The screen or level, the steps that led to the problem and what you expected.
- A screenshot if it helps. Remove personal information first.
Do not send passwords, payment details or an entire save backup unless we specifically need it and you choose to share it.
Privacy questions
For data practices and privacy requests, read the Last Pebble privacy notice or email the support address above.